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Vojter Noémi (2023) Teljesítménymutatók értékelése egy telekommunikációs vállalat telefonos ügyfélszolgálatán. In: I. Csernyák László konferencia közleményei. Budapesti Gazdasági Egyetem, Budapest, Magyarország, pp. 90-102. ISBN 978-615-6342-61-4

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