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Veres István and Hűse Ildikó and Papp Vanda (2023) A CHATBOT ÉS A VIRTUÁLIS ASSZISZTENS SZEREPE AZ ÜGYFÉLÉLMÉNY NÖVELÉSÉBEN – VANDA PÉLDÁJA. Multidiszciplináris Kihívások, Sokszínű Válaszok, 2023 (1). pp. 118-143. ISSN 2630-886X

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