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Item by keywords "Perception driven services"

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Réthi Gábor and Kása Richárd and Molnár László (2014) A szolgáltatásminőség értelmezésének különbségei - percepcióvezérelt szolgáltatások minőségmodellje kialakításának első lépései. Prosperitas, 1 (2). pp. 26-42. ISSN 2064-759X

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