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Veres István and Hűse Ildikó and Papp Vanda (2023) A chatbot és a virtuális asszisztens szerepe az ügyfélélmény növelésében. Multidiszciplináris kihívások, sokszínű válaszok - Gazdálkodás- és Szervezéstudományi folyóirat, 2023 (1). pp. 118-143. ISSN 2630-886X

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